美资五百强集团 IT Assistant
Dover集团，美资500强，现需要一位IT Assistant
http://www.dovercorporation.com.cn/index.aspx　

要求：
1.本科在读及以上

2.英语读写workable。

3.一周3天，持续3个月以上

工作地点：浦东新区世纪大道1528号陆家嘴基金大厦18楼 （4号线浦电路2号出口）

如有意向，请尽快将简历投递至： slis@dovercorp.com　

Job Description
岗位说明书
Job Title职位名称: IT Assistant
Function 部门: Information Technology (IT)
Reports to 汇报对象: Supervisor, IT Department
Subordinates 下属: N/A
Update date 更新日期:　Sep 2015

General Summary/Scope 基本描述
This is a technical analyst position focusing on delivering technical support to our clients across RHQ and OpCos in China. The candidate will need to understand how system interacts with the enterprise infrastructure and work with Corporate IT teams and respective OpCo IT teams.

Major Responsibilities/Duties 工作职责 % of Time
ESSENTIAL DUTIES and RESPONSIBILITIES include the following (other duties may be assigned):
1） Provide customer focused IT support to multiple end users. Coordinate, manage, deliver and support the technology needs, expectations and services of various business teams according to SLA.
2） Provide technical-first level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems
3） Collect information to analyse and evaluate existing or proposed systems.
4） Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software associated with standard infrastructure.
5） Write, maintain and update system documentation, instructions.
6） Work with Corporate IT team on the testing and implementation of regional and international initiatives.
7） Measure and report the performance of IT Helpdesk according to established KPI.
8） Work on daily ad hoc requests and other tasks & projects as assigned by supervisor


Key Requirements 主要要求
Education教育背景:
Bachelor Degree in Computer Science or equivalent qualification.
Experience 经验:

working in a call center or IT Helpdesk environment. Experience in developing user cases and service desk process.

Language skills语言:
CET-4 or above
Computer skills 电脑:

Familiar with all aspects of helpdesk operations based on ITIL methodology. Experience in comfortable troubleshooting, configuring and manufacturing service desk products. Solid technological understanding of the standard technologies. The list includes but is not limited to Database, Linux, Microsoft Operating Systems for Server　& PC, SQL Server, MS Office and related products

Core Competencies核心能力：

•Good verbal and written communication skills in English
•Strong interpersonal skills and service oriented
•Excellent planning, organizing, analytical and collaborative skills
•Committed to service excellence and continuous improvement
•Excellent analysis and problem-solving skills
•Ability to handle multiple tasks independently

具体要求详见附件。
请有意愿同学于9月25日前将简历投到jsjjiuye2016@163.com。


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